OPEN POSITIONS
Host/Hostess
Location:
Hive Bakery & Cafe
Type:
Full Time or Part Time
The host/hostess is responsible for greeting guests warmly and enthusiastically (either in person or by phone), seating and acknowledging departures of guests, scheduling reservations, and managing the flow of guests at the front of the restaurant.
Responsibilities:
- Create an exceptional experience at the reception desk and waiting areas.
- Review the reservation list and coordinate with managers to anticipate guest flow, peak times, and requirements associated with special events.
- Answer the phone in a timely, professional, and courteous manner. Correctly receive, confirm, and document reservations in the reservation system.
- Acknowledge and greet arriving guests; invite departing guests to return.
- Escort guests to assigned table; present menus.
- Enter guest information into OpenTable with pertinent guest notes.
- Control the flow of business with rotation seating, anticipating table turns, and following the reservation and seating plan.
- Accurately quote wait times to guests and correctly maintain the wait list.
- Maintains, stocks, restocks, cleans and organizes host area.
Qualifications:
- Willing to work Saturdays (we are closed on Sunday)
- Must have professional communication and social skills appropriate for guest interaction.
- Have strong organizational skills with attention to detail.
- Have an eagerness to learn and the ability to learn quickly.
- Able to read and understand English and have basic math and computer skills.
- Able to lift and carry trays and boxes of food and beverages safely.
- Able to lift and carry up to 50 pounds (bags/boxes) and carry short distances.
- Able to stand and walk during 8-10 hour shift.
- Able to work closely with other staff at a fast pace, under pressure, maintaining quality standards and often in confined areas.
- Able to interact verbally with other employees.
- Able to meet all standards for safe food handling.
Server
Location:
Hive Bakery & Cafe
Type:
Full Time or Part Time
The server is responsible for guiding guests through our menus by answering questions and making recommendations, taking food orders and inputting them into the POS, presenting food and beverages in accordance with our standards, presenting checks and processing payments.
Responsibilities:
- Guides guests through the menu and ordering process, answers any questions and follows menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling.
- Ensures timing of food orders meets standard service times and communicates appropriately if it does not.
- Follows standard operating procedures of taking beverage and food orders and entering them into the POS system.
- Interacts with guests ensuring that food and beverages meet their expectations.
- Maintains, stocks, restocks, cleans and organizes service area.
Qualifications:
- Willing to work Saturdays (we are closed on Sunday)
- Must have professional communication and social skills appropriate for guest interaction.
- Have strong organizational skills with attention to detail.
- Have an eagerness to learn and the ability to learn quickly.
- Able to read and understand English and have basic math and computer skills.
- Able to lift and carry trays and boxes of food and beverages safely.
- Able to lift and carry up to 50 pounds (bags/boxes) and carry short distances.
- Able to stand and walk during 8-10 hour shift.
- Able to work closely with other staff at a fast pace, under pressure, maintaining quality standards and often in confined areas.
- Able to interact verbally with other employees.
- Able to meet all standards for safe food handling.